FAQ

Q:Who is Empress Place?
A:Empress Place aims to bring you a time saving paper eliminating and convenient solution for the ordering promotional products for your customers. Our solution is an easy internet based web based system. It is intuitive and simple to use. Our interactive software brings together a specialized catalog with convenient order entry, tracking, and status module. Once an order is placed online, we will be able to come back to you within 1 business day to confirm and discuss your order delivery.

Q:Can I get samples?
A:Where possible, we will arrange samples for you to view before you placed your order with us.

Q:Why do I have to provide my contact details to you?
A:By providing us your detail information to us, it will verify who you are and that you are a genuine customer. Your details will be kept confidential and will never be released to third-party vendors and it also helps us retain you as an ongoing customer with special orders and discounts we will have in the future.

Q:What if you can't find the product you are looking for?
A:Please drop us an email here and we can begin a search for you and come back as soon as we find a match for your requirements.

Q:What is your turnaround?
A:We understand that time is at the essence and we would definitely process your order immediately upon receipt and we will get a delivery date for you from our suppliers.