FAQ
Q: How do I place an order?
A: Select the 'View Cart' link after you have selected your items to check out.
Q: What if I don't have my company logo in the format you require?
A: First find out if someone else has your logo available. For example, think of the companies that printed your business cards, your brochures, your signs, or any other marketing material that has your logo. Chances are they have your logo and can email it over to you or us if you ask them to.
In the worst of cases, if all you have is your logo as an image on your web site, or on a business card or in a fax, we can usually recreate your logo for $25-45 art fee.
Q: What does "Production Time" mean, how long until my order ships?
A: Production time is the listed amount of time it takes a supplier to produce your order. Production starts after final proof approval. Don't forget that it usually takes at least a day to process your order, and at least one day or more for your artwork or imprint to be approved by the art department before a proof can be produced.
Q: What is an over/under run?
A: Almost all orders are subject to an overrun/under run of plus or minus 5%. Why do manufacturers have over/under runs? Here is an example to help explain this: Lets say that you order 1,000 imprinted pens. The factory will actually produce about 1,100 pieces, and then quality control would go in and pick out the bad ones. This is to assure you that they will be able to provide you with approx 1,000 pens. Sometimes there are a bit more good pens than you ordered, sometimes a bit less. You are charged for the actual amount you receive. So if you receive 1025 pens, you will be charged for 1025 pens. If you receive 975 pens, you will be credited for the 25 extra pens you paid for.
Q: I need a full quote before I place an order, including shipping.
A: Please contact us with the exact item #, the quantity you wish to purchase, item and imprint color, and your shipping address and we will be happy to provide you with a full quotation.
Please note that we deal with over 2,000 manufacturer and each is responsible for updating their own product details. Although rare it is possible that an item on our site is no longer available or is out of stock or has a price change. We will always notify you of any issues before processing your order.
Q: Can I get a sample?
A: Yes a sample can be ordered. Items $3 and under we don't charge for, you would just need to pay the shipping. Please contact us with your contact info, address, and your UPS or FedEx shipper number (or credit card to apply shipping charges to)
