FAQ
Q: How do I place an order?
A: Select the 'ORDER NOW' button from the product page and you will be taken to the order wizard which will guide you through the order process.
Q: What does "Production Time" mean, how long until my order ships?
A: Production time is the listed amount of time it takes a supplier to produce your order. Production starts after final proof approval. Don't forget that it usually takes at least one business day to process your order, and at least one day or more for your artwork or imprint to be approved by the art department before a proof can be produced.
Q: What if I don't have my company logo / artwork in the format you require?
A: First find out if someone else has your logo available. For example, think of the companies that printed your business cards, your brochures, your signs, or any other marketing material that has your logo. Chances are they have your logo and can email it over to you or us if you ask them to.
In the worst of cases, if all you have is your logo as an image on your web site, or on a business card or in a fax, we can usually recreate your logo for $45 art fee.
Q: Can I get a sample?
A: Yes you can order a sample. Please order the sample online by selecting a quantity of "1" item. You will be charged for the one item plus shipping. Please note if ordering multiple samples that each item may ship from a different location or factory so you may incur a shipping fee for each item.
Q. What is an overrun / underrun?
A: Almost all orders are subject to an overrun/under run of plus or minus 5%. Why do manufacturers have over/under runs? Here is an example to help explain this: Lets say that you order 1,000 imprinted pens. The factory will actually produce about 1,100 pieces, and then quality control would go in and pick out the bad ones. This is to assure you that they will be able to provide you with approx 1,000 pens. Sometimes there are a bit more good pens than you ordered, sometimes a bit less. You are charged for the actual amount you receive. So if you receive 1025 pens, you will be charged for 1025 pens. If you receive 975 pens, you will be credited for the 25 extra pens you paid for.
Q: I need a full quote before I place an order, including shipping.
A: Please click the "request more info" link from the product page of the item you are interested in and include your shipping address and a note requesting a final quote with shipping included and we will be happy to provide you with a full quotation.
Q: Do you offer Non-Profit Discounts?
A: We value and respect the work of non-profit organizations and programs. We admire the various services they offer to local communities, and that is why we offer a 10% Discount to Non-Profit Organizations.
If you are a member of a non-profit organization and need promotional items, we are committed to helping you and other groups like you by offering a 10% non-profit discount off the cost of regular priced online merchandise (shipping and set-up charges are not discounted). Items that are listed on sale are excluded.
If your organization is a registered non-profit or charity, you will need to register for an online account and then email us a copy of your 501 (c) (3) or proof of Non-Profit status along with your account username, and we will set up your account to receive a 10% non-profit discount. Discount (if applicable) will be given on all new orders. Previously placed orders cannot be credited.
Organizations that apply for non-profit and charity status will be verified against the IRS database of non-profit and charity organizations. We may also check references, and employ additional resources for confirmation on non-profit or charity status.
Please note that we deal with over 2,500 manufacturers and each is responsible for updating their own product details. Although rare it is possible that an item on our site is no longer available or is out of stock or has a price change. We will always notify you of any issues before processing your order.
