FAQ
Q: Do I have to Order Online?
A: No, you can place your order by phone from 9am to 5pm CET. 866-866-2385
Q: What is the standard production time?
A: Typlical order take 7 - 10 business days. Certain times of the year and certain products could take more time. If you have any questions, please give us a call.
Q: I have a tradeshow/event in 3 days, can I get products in time?
A: Yes! We have hundreds of products with a 24 to 48 hour turn around time. Simply give us a call and let us find the right product for your event.
Q: Is there anyone who can assist me with my project?
A: Yes! We have a complete customer support team of merchandisers, graphic artists and account executives prepared to coordinate your next promotional product project. Just call us from 9am to 5pm CET to get a free instant quote, order a sample or discuss some potential promotional product ideas.
Q: Do you sell name brand products?
Yes! Smart Promos, Inc. is an exclusive provider of brand name promotional gifts and promotional items such as Fossil, Swiss Army, Cutter&Buck, Vantage, Russell, Champion, Greg Norman, Outer Banks, Munsingwear, Fruit of The Loom, Waterman, Post-It, Bic, Parker, Titleist, and much more! In fact if you do not see the promotional item that you want call us at 1-866-866-2395 and we will do our best to find it for you.
Q:How can I pick the perfect promotional product?
Whenever a customer asks us this question, we always like to refer to the "Smart Promos Four R's.":
REPUTATION: Choose a promotional product, mug, pen, t shirt or corporate gift that reflects your company's image. If you are an insurance company who wants to promote an image of strength and security, you should choose a leather portfolio over a spiral notebook.
REAL ESTATE: Whether you want to capture their minds, hearts or bellies, choose your promotional product with the "target" in mind. For example if you are an auto repair shop, you should choose a promotional item that will keep your company's name close to their car or car keys. A key chain, a tool kit, a magnet or a bumper sticker customized with your company's message will get your helpful, only a phone call away message top of mind.
REMEMBERANCE: Choose a promotional product that will be practical and useful for your recipient beyond the show. A bag, a shirt, a pen, a first aid kit or a mug are great examples of promotional items that will be used time and time again - and you will be right there every time.
RELEVANCE: Pick a promotional product that conveys your message and relates to the product or promotion that you are promoting. For example, if you are hosting your annual sales conference at a remote resort location, equip your sales team with the beach accessories that will encourage them to get outside and enjoy themselves, while reminding them who sent them!
