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AN OVERVIEW OF THE ORDERING PROCESS
To receive more information or to order items, you need only to call, or just click to EMAIL us ... we will contact you to clarify necessary details, including your imprint/artwork, correct style, color, date needed, etc., as well as to answer any questions that you may have.
Once your order is reviewed, you will be faxed an order acknowledgement with a proof showing the artwork to be printed and its placement on your selected item.
Please return this order acknowledgement within 24 hours so as not to delay your order. If you require any changes, notify us immediately and note on the order acknowledgment.
 RUSH SERVICE is available on most items ... Let us know your target date and we'll work with you to make that deadline! Factory rush charges and expedited shipping may be required in some cases.
Prices listed include a one color, one location imprint, except for apparel or where noted.
Apparel screen printing and embroidery are priced separately.
Imprinted items incur a one time set-up fee per color per location. This fee varies from manufacturer to manufacturer, but typically ranges from $35-$50 for printed products, $50-75 for debossed or stamped products, $20-$30 per color for screen printed t-shirts and apparel, and a $75 tape charge for embroidered products (up to 5,000 stitches; additional cost based on the number of additional stitches required). If you provide a useable digitized art file, there is no setup or tape charge for embroidered products.
CHANGES TO YOUR ORDER
If changes are made to your artwork or order after initial proof or consultation, there may be additional charges. In the event of cancellation you are responsible for any design time or production costs incurred. It may not be possible to make changes to your order or artwork after production has begun. This is why we require you to give final approval of your artwork and order details before we send your order to the factory for production. By doing this, you are assuring that the order will be printed as you requested.
PRE-PRODUCTION PROOFS
If you would like to see a sample of a product with your logo on it, you may do so by ordering a pre-production proof. We will make one sample with your custom imprint that will be provided to you prior to your order being produced. Once you approve the sample, production will begin on your order. Please note: You will be responsible for the cost of the set-up fees, production, and shipping of the pre-production proof. If you approve the sample, production will begin on your order and all previous charges will be applied to the order. However, if changes are required after you receive the proof, you will be responsible for additional costs of screens that have to be made for your product imprint.
If the order is cancelled after receiving the pre-production proof, unfortunately we cannot refund any of the charges for the set-up, shipping and production of the proof. Pre-production proofs may add 1-2 weeks to production time on your order. Not all items are available for proofs. Please contact us with any questions.
RETURNS
After the work authorization is signed and returned, your order will be sent to production. After the product has been processed there are no product returns accepted. Any incorrect or damaged items must be reported within 7 days of receipt.
OVERRUNS
Many manufacturers' policies include 'overruns' or additional items (plus or minus 5%) that are included, and billed, to you with your order. If you absolutely do not want any overruns, please mention it when ordering.
SAMPLES
Blank or random samples are available for many products at the lowest piece price or a minimum of $10; ground shipping and handling is included. This is deducted from your bill if an order is placed within 30 days. Specification samples are available at the lowest piece price PLUS the set-up cost. If an order is placed, the set-up charge for the spec sample is deducted from your bill. For questions or to request samples please contact us.
PAYMENT OPTIONS
For your convenience, we accept the following forms of payment: Credit Cards, Personal Checks and Money Orders
GENERAL SHIPPING INFORMATION
We use standard ground shipping on all orders shipped in the continental U.S. unless otherwise specified. However, UPS and carrier guidelines restrict us from delivering to P.O. boxes, APO, or FPO addresses. Please provide a physical street address for all shipments.
Delivery time for standard ground shipping may vary up to 5 days (in addition to production time). All shipments require a signature. Shipping charges will be added to your invoice.
If any other shipping method is requested other than standard ground shipping within the continental U.S., it is the consumer's responsibility to pay additional shipping charges. We will send you notification of all shipping charges. There will be additional charges for Saturday deliveries if requested. Saturday deliveries can be made only in the continental US and must meet the UPS Saturday delivery requirements. Saturday deliveries must be shipped UPS Red next day delivery. Products cannot be delivered on holidays.
When ordering multiple products you do have the option of choosing different methods of shipping for each item. If you would like different shipping methods for multiple items, please specify. We will notify you of shipping charges for each item after your order has been completed.
Damaged Freight: If you receive damaged products, you must notify us with in 7 days. We ask that you keep the items in the original packaging and contact our customer support at service@StarlinePromo.com or 1-877-571-STAR (1-877-571-7827) for instructions on how to proceed. Do not return the products to the address on the package. We ship merchandise from several production facilities across the country, none of which handles returns. Customer support will provide you with the correct return address for your products.
After we receive the damaged items, we will be happy to either replace them free of charge, or issue a refund for the cost of the actual items damaged. For example, if you receive a shipment of 500 mugs containing 5 broken mugs, we will ship you five new mugs or issue you a refund or credit your account the cost of 5 mugs. The cost of the products received in satisfactory condition are still the responsibility of the consumer.
Split Shipments: You may choose to have your products shipped to multiple locations. Please specify with your order if a split shipment is necessary, and provide detailed instructions as to which address each product is to be shipped to. A $5.00 fee will be charged per additional shipping location. If you have any questions, or if you have specific
instructions that you are unable to relay to us online, please contact us.
INTERNATIONAL ORDERS
 Any orders shipped outside the continental US will be shipped best way unless Next Day Air is specified. Please contact us with any questions about other possible shipping methods. We cannot guarantee that products shipped internationally will be delivered on a specific day or time. Starline will adhere to all national and international restrictions on importing and exporting goods. We are unable to ship some products to certain nations. All international freight costs are quoted in US dollars.
For questions on any of our policies or procedures, contact us at: service@StarlinePromo.com or call: 1-888-571-STAR (1-888-571-7827) or local: 248-352-9777.
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