How do we meet?
When a client approaches us about a project, we setup a no fee face to face meeting. We discuss project details, strategy, budgets and timeline. An estimate statement is prepared outlining details of the work.
What do you need to get started on a project?
Once we have clear details about the project, we collect content, graphics, photos etc...
We prepare an invoice and collect full payment pryor to starting a project.
What type of payments do you accept?
We accept Visa, Mastercard, American Express, checks and cash.
What is the proofing process?
All artwork is proofed via email and fax. Order will not be submitted without approval.
How long does it take to get a job done?
Turn time is 3 to 5 business days on graphics. 7 to 14 business days after approved art on promotional products. Some products may take longer, so plan accordingly.
Can I place an order on chavezgraphics.com?
Yes. You can place your order on our safe and secured site.
If I see a product that I'm interested in, can I get a sample first?
Yes. We provide samples for your shopping experience.
Can you create a sample with my logo before purchasing quantity?
Yes. We have to two methods. The first method is the virtual sample. Virtual samples are email proofs of the product with your logo. The second method is actual product with your printed logo. Actual samples incur charges ranging from $60 to $95 plus setup fees. Please inquire as pricing will vary with different promos.
What type of artwork do you use for printing?
The best file format is EPS vector files. PDF's are ok but sometimes files are not vector art.
What if I just have a JPG, GIF, Microsoft Word, PowerPoint, Excel file for art?
We can't use those files, however artwork can be rebuilt for a fee.
What is cost to rebuild artwork for print?
To rebuild artwork for printing $90/hour ($45 minimum)
Can you quote artwork for exact cost?
Yes. We will let you know the cost to rebuild art before getting started.
Do you offer rush services?
We do offer rush services on most products. Please inquire about availability.
What services do you do inhouse?
Our inhouse services includes graphic design, web design and hosting.
Do you do any printing inhouse?
No. All screen printing, embroidery, paper printing is handled by contract decorators which are part of the Advertising Specialty Institute core of suppliers.
Who do you use for shipping?
We use UPS, FedEx, USPS, DHL and local courier for same day delivery.
Why do you charge shipping fees?
We have suppliers throughout the United States for different promotinal products. Items are shipped directly to your shipping address.
What if I'm completely unsatisfied with your work?
We pride ourselves in providing a quality product the first time. We take steps in the process to insure complete satisfaction. If there is a dispute, we handle cases on an individual basis.
Do you offer refunds?
We will honor a refund when an order is cancelled before any setups or layouts have been started. If billable hours or cost of raw materials incur charges then it will be billed accordingly.
--If you have any further questions, send me an email at tonyc@chavezgraphics.com
