1.  Artwork - how do I get my art submitted?
You have a couple of options.  You may upload your art online.  You will be given instructions as you move through the order process.  You may also email us your art and we will take care of it for you.  We offer both options so that you don't have to be the expert.  If you are unsure as to whether your art is acceptable, just email it over and we will take a look for you.

Sending your artwork
If you have a logo, we ask that you attached it to your email and send it to info@corporateessentials.net, where it will be received, checked for compatibility  For logos, most promotional products will require vector artwork in Corel Draw (.cdr) or Adobe Illustrator (.eps & .ai).  

If you don't have artwork
Many of our clients don't have electronic art work.  We will accept whatever artwork you can provide.  Sketches and Business Card/Letterhead artwork will have to be created at a charge of $40.00/hour, billed in 15 minute increments.  Artwork may also be rushed at a charge of $55.00/hour, billed in 15 minute increments.

Proofing
You will be provided with an electronic proof that can be faxed or emailed.  Proofs will offer you with the opportunity to view the size, dimensions and color layers of your promotional product prior to imprinting.  We are also more than happy to assist you through this process offering our guidance and advice with regard to imprint areas, locations and sizeing.

2.    Can I receive a sample?
Samples can be obtained by contacting us at 314-487-3849. 
      

3.   Shipping Information
We try to provide for the most cost effective method to deliver your product in the most cost effective way possible.  Normally, this is UPS.  Occasionally, there are larger, heavier orders that may be best to send via freight truck.  If this is the case, we will let you know since a dock of some sort is usually necessary.   

     All goods are shipped  from their production facility and will be fully   insured if shipped by Corporate Essentials, Inc.  We are happy to offer shipping on your account, however it is your responsibility to request insurance for all orders shipped on a third party account.  Corporate Essentials, Inc guarantees that your goods will be shipped on time in order to be received by the suggested shipping method of the shipping carrier.  Corporate Essentials, Inc will not be held responsible to any shipping delays or lost orders on the part of the shipping carrier.  Additionally, Corporate Essentials, Inc will not be held responsible for delays related to Customs on international orders or for 'Acts of God'.

Your shipping tracking number will be emailed to you and updated in your account as soon as it is available to us.

Corporate Essentials, Inc is happy to offer shipping via UPS and FedEx; we also can accommodate split shipments to multiple locations.  Please speak with a promotions specialist regarding your needs.

4.  Do you offer large quantity discounts?
Yes!  Large quantity discounts may be available on products with quantities of End Quantity Pricing (EQP) or higher.  Additionally, Corporate Essentials, Inc works with a network of suppliers overseas and can custom manufacture large quantities of promotional items.  This service requires 12 weeks, but offers unparalleled savings and value to you, our customer.


5.   Are the colors I view on my screen accurate?
The accuracy of the colors on your screen are largely dependent on your monitor. Images on the Corporate Essentials, Inc site are represented as accurately as possible. What you see on your screen and printed media will never be exact because color on a monitor is generated as light. The best way to ensure consistent exact color is to provide us with PMS color specifications.  

6.  Rush Service
  We are happy to offer rush services for a wide variety of promotional items.  Simply check the Rush Service Box as you are conducting your product search.  Or you may want to call one of our  promotions specialist about your rush needs.   Some additional rush charges may apply.

7.  Order Process
Upon placing your order through the website, you immediately receive an electronic confirmation that your order was received to your email address.  Within 24-48 hours, you will receive an acknowledgement and an artwork proof that will include all of your order details as well as shipping estimates and verification and confirmation of your credit card, billing and shipping information.  Upon your approval of our acknowledgement and artwork, your order will be put into production. 

8.  Payment Information
First time orders require a prepayment in full.  We recommend initial orders be placed using a credit card as that will most efficiently facilitate your order.  Credit card orders will not ship until your card has been processed and the funds clear.  Approved accounts will receive terms of Net 15 or Net 30.  Should your order have overruns or underruns, the difference will be applied to your credit card at the time of shipping.  All credit card information including account numbers, expiration dates, and authorized signatures will be kept strictly confidential.

9.  Use of Trademarks
The customer expresses and warrants that the customer has unrestricted use of, rights to and authority to use, reproduce trademarked logos.  Corporate Essentials, Inc  accepts no responsibilty or liability for unwarranted and unlawful use of a trademark by the customer.  Customers must have written permission to use copyrighted or trademarked material.

10.  What does Process Color mean?
This is commonly referred to a 4-color process.  Meaning, all 4 base colors of Cyan, Magenta, Black and Yellow are combined to create a broader spectrum of colors. 

11.  What is a Spot Color?
Spot color is the printing process where solid colors are applied through screens or plates, etc. directly to the product. Where as Process Color would use cyan, magenta, yellow and black to make the color red for example, Spot Color uses that specific color and can be matched to a PMS color.