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Frequently Asked Questions

Q: How do I place an order?
A: Select the 'View Cart' link after you have selected your items to check out.

Q: What if I need my order by a certain event date?
A: Please be sure to clearly state on your order that you have a strict in-hands date and provide us with the date you need to receive the order by. If we cannot meet your in-hands date we will let you know.  In many cases, a rush is available (usually at an add'l fee), and expedited shipping is also available.

Q: How do send you my logo or imprint?
A: You can attach your artwork as you submit your order on-line, or you can email your artwork to art@ultraservice.com

Q: What format to you need my artwork in?
A: Please send your artwork as vector .eps or high-resolution TIF.  If you are imprinted in one color please make sure your artwork is in one color (black is fine).

Q: What if I don't have my company logo or artwork in the format you require?
A: First find out if someone else has your logo available. For example, think of the companies that printed your business cards, your brochures, your signs, or any other marketing material that has your logo. Chances are they have your logo and can email it over to you or us if you ask them to.

In the worst of cases, if all you have is your logo as an image on your web site, or on a business card or in a fax, we can usually recreate your logo for a $45 art fee. Very complex logos may be more, please contact us for a quote.


Q: What does "Production Time" mean, how long until my order ships?
A: Production time is the listed amount of business days it takes a supplier to produce your order. Production time starts after final proof approval.  Don't forget that it usually takes at least a day to process your order, and at least one day or more for your artwork or imprint to be approved by the art department before a proof can be produced. Production time is not guaranteed, so if you need your order by a certain in-hands date please be sure to let us know so we can work with the factory to make sure we meet your deadline. We have many items available on a "rush".

Q: What is an over/under run?
A: Almost all orders are subject to an overrun/under run of plus or minus 5%. Why do manufacturers have over/under runs? Here is an example to help explain this: Lets say that you order 1,000 imprinted pens. The factory will actually produce about 1,100 pieces, and then quality control would go in and pick out the bad ones. This is to assure you that they will be able to provide you with approx 1,000 pens. Sometimes there are a bit more good pens than you ordered, sometimes a bit less. You are charged for the actual amount you receive. So if you receive 1025 pens, you will be charged for 1025 pens. If you receive 975 pens, you will be credited for the 25 extra pens you paid for.