Q: What type of artwork do I need to send?
A: All suppliers require VECTOR art, unless specifically noted. Vector art is the orginal format in which your art was created using software specifially designed for creating artwork. Artwork designed using Adobe Illustrator CS4 in .ai or .eps format is preferred. A .jpg or graphic designed for your website is not acceptable for screen printing. If you cannot supply camera ready art our Art Department will prepare most logos from a customer submitted graphic for a flat charge of $30.00 per logo for one color or $45.00 per logo for 2-color artwork. Complex art is subject to quote. For a visual explanation of the bitmap vs. vector Click Here.
Q: What about set -up charges?
A: Depending on the production method, the item and the price structure, charges for setup may apply. If not indicated in the product description, please ask about specific product charges. Generally, manufacturers maintain files for a maximum of 24 months. Reorders placed after the 24 month period will require a new setup charge.
Q: How do I know if the item color is correct?
A: Color samples show are to be used as a guide only. Due to variances in the photographic and the printing processes involved, slight variations in the product color may occur. If a color is to be used for a particular "color" coordinated promotion and product color is a significant part of the promotion, we ask that you order a random sample or a product proof prior to production.
Q: How do I know if the imprint color is correct?
A: Standard imprint colors vary from item to item and manufaer to manufacturer. If a specific PMS color match is required,ask about pricing. Remember colors shown on your monitor may vary slightly from the actual imprint color. It is helpful if you reference a PMS color when you submit yuor order and we wil match it as close as possible. Click Here for a PMS color chart.
Q: Are all items available in multiple colors and multi-location printing?
A: Unless specifically quoted for the product, all pricing includes single color only printed in a single location. For items not listing multicolor or multi-location printing as an option, call for pricing.
Q: Will these prices always be the same?
A: All prices expire unequivocally and irrevocably the last calendar day of the current catalog year.
Q: How long will it take to receive my order?
A: All production times listed are "approximate" and cannot be guaranteed due to variations depending on seasonal changes. Times quoted are actual "working days" (Monday through Friday, excluding holidays). Please allow and additional 1 -2 days for order processing and 3-5 days for delivery by UPS ground. For "Special Event Dated" orders, please call us right away.
Q: Do I get a proof of my item before production?
A: Proofs are provided via email or fax. Proofs are NOT available for RUSH orders.
Q: Are samples available of your items?
A: Random imprinted samples are available on any product shown in our catalog at 50% of the smallest quantity list price shown. Sample purchases must be prepaid. All samples shipped prepaid by UPS ground. If expedited service is needed appropriate charges will apply
Q: Can I request my product for a certain date?
A: Do not "assume" that a specific date can be met if the item ordered is for a special event and would be worthless if delivered after that date. Each case must be specially authorized by a customer service representative.
Q: Do you ever make item substitutions?
A: At times, manufacturers find it necessary to make substitutions. We reserve the right to provide like product or equal or greater value without notice. Note: It is especially prevalent on caps advertised as "imports" - we do not advertise or guarantee a specific import brand. This may vary fro order to order depending on availability. On wearables it is not uncommon to find variations between "dye lots" and colors may also vary from order to order.
Q: Do you ever have under-runs or over-runs?
A: Due to the very nature of automated high-speed production equipment and methods it is not possible to guarantee exact quantities. It is industry standard practice to allow for an under or over run of 5% on certain items. Exact quantities may be available for an additional fee. Please ask if you need an exact quantity. Invoices will reflect the actual quantity shipped.
Q: What is your return policy?
A: Due to customization of our products, returns can only be made if the product is damaged during shipment or is deemed to be defective by both the customer and manufacturer. Please request a sample of the product that you are ordering to be sure that you will be happy with your order. Return requests must be made in writing within 5 working days of receipt of shipment.